Terms and Conditions
Where to find information about us and our services
You can find everything you need to know about us, WayStation Limited, and our services on our website before you order. We also confirm the key information to you in writing before or after you order.
When you buy from us you are agreeing that:
- We only accept orders when we’ve checked them.
- Sometimes we reject orders.
- We charge you when you order.
- We charge interest on late payments.
- We pass on increases in VAT.
- We’re not responsible for delays outside our control.
- You have a legal right to change your mind.
- You have a legal right to change your mind.
- How to let us know and what happens next.
- You can end an on-going contract (find out how).
- You have rights if there is something wrong with your service.
- We can change services and these terms.
- Changes we can always make.
- Changes we can only make if we give you notice and an option to terminate.
- We can suspend supply (and you have rights if we do).
- We can suspend the supply of a service.
- We will let you know of any suspension, may adjust the price and may allow you to terminate.
- We can withdraw services.
- We can end our contract with you.
- We don’t compensate you for all losses caused by us or our services.
- We use your personal data as set out in our Privacy Notice.
- You have several options for resolving disputes with us.
- Our complaints policy.
- You can go to court.
- Other important terms apply to our contract.
We only accept orders when we’ve checked them
We contact you to confirm we’ve received your order and then we contact you again to confirm we’ve accepted it.
Sometimes we reject orders
Sometimes we reject orders, for example, because a credit reference we have obtained is unsatisfactory, because we can’t verify your age (where the service is age-restricted), because you are located outside the UK or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you when you order
However, for some services we take payment at regular intervals, as explained to you during the order process.
We charge interest on late payments
If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 3% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We’re not responsible for delays outside our control
If our supply of your service is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: [email protected] to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred.
You have a legal right to change your mind
Your legal right to change your mind. You have 14 days after the date we confirm your order to change your mind about a purchase, but you lose the right to cancel any service, when it’s been completed (and you must pay for any services provided up the time you cancel).
How to let us know and what happens next. If you change your mind contact our Customer Service Team: [email protected]. We refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.
You can end an on-going contract (find out how)
We tell you when and how you can end an on-going contract with us (for example, for regular services) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact our Customer Service Team: [email protected].
You have rights if there is something wrong with your service
If you think there is something wrong with your service, you must contact our Customer Service Team: [email protected].
We can change services and these terms
Changes we can always make. We can always change a service:
- to reflect changes in relevant laws and regulatory requirements; and
- to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the service.
Changes we can only make if we give you notice and an option to terminate. We can also make more significant changes to the service or these terms, but if we do so we’ll notify you and you can then contact our Customer Service Team: [email protected] to end the contract before the change takes effect and receive a refund for any services you’ve paid for in advance.
We can suspend supply (and you have rights if we do)
We can suspend the supply of a service. We do this to:
- deal with technical problems or make minor technical changes;
- update the service to reflect changes in relevant laws and regulatory requirements; or
- make changes to the service (see We can change services and these terms).
We will let you know of any suspension, may adjust the price and may allow you to terminate. We contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the service we adjust the price so you don’t pay for it while its suspended. If we suspend supply, or tell you we’re going to suspend supply, you can contact our Customer Service Team: [email protected] to end the contract and we’ll refund any sums you’ve paid in advance for services you won’t receive.
We can withdraw services
We can stop providing a service. We let you know in advance and we refund any sums you’ve paid in advance for services which won’t be provided.
We can end our contract with you
We can end our contract with you for a service and claim any compensation due to us if:
- you don’t make any payment to us when it’s due and you still don’t make payment within 7 days of our reminding you that payment is due;
- you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service.
We don’t compensate you for all losses caused by us or our services
We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section we’re not responsible for delays outside our control.
- Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
- A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice: https://waystationltd.com/privacy-policy/.
You have several options for resolving disputes with us
Our complaints policy. Our Customer Service Team: [email protected] will do their best to resolve any problems you have with us or our services.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We’ll contact you to let you know if we plan to do this. If you’re unhappy with the transfer you can contact our Customer Service Team: [email protected] to end the contract within 14 days of us telling you about it and we will refund you any payments you’ve made in advance for services not provided.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying), or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.